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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Greg Overbey

Greg Overbey

September 19, 2024

5  out of  5
rating by Greg Overbey
"Great people and great service."
We responded:
"Thank you Mr Overbey. we are here if you need us :) "
Profile photo of Kimberly Breece

Kimberly Breece

September 19, 2024

5  out of  5
rating by Kimberly Breece
"I love my State Farm agent and his team!! Monte and Lisa are professional, easy to work with for my car and renters insurance. Anytime I have had a question or need to update my policies they have responded quickly and have been very helpful!!!"
We responded:
"Thank you Kimberly. we are happy to have you. let us know if you need anything :) "
Profile photo of Pamela Burns

Pamela Burns

August 21, 2024

5  out of  5
rating by Pamela Burns
"We have been with State Farm almost 50 years and in 4 states. We've always had good agents but are especially glad to be associated with Monte King and his staff. They have assisted multiple times when distracted drivers demolished our mailbox and brick work. Lisa T recently contacted us about our home alert system and followed through. We received a refund of some of the homeowner's policy premium. Thank you, Monte and Lisa, for your professional and caring attitudes!"
We responded:
"thank you Pamela for the kind words... we are so happy you are with us as customers. "
Profile photo of Abbey Hunter

Abbey Hunter

August 19, 2024

5  out of  5
rating by Abbey Hunter
"I always get a fast response whether I email, call, or need a COI. It's so helpful for me, highly recommend!"
We responded:
"thank you abbey for the kind review. we are so happy to be able to work with you. i'm always game for typing up a COI, hahahaha "
Profile photo of Patrica Sandifer

Patrica Sandifer

July 22, 2024

5  out of  5
rating by Patrica Sandifer
"Great customer service and the team at Monte King’s office has always been happy to help me with any adjustments that needed to be made with my 3 policies. State Farm even has the cheapest rates( trust me I’ve checked!) , which is extremely helpful during this on-going inflation. If you are near the Smyrna office, I highly recommend you give them a call or stop by there for them to assist with your insurance needs!"
We responded:
"thank you Patrica for the review. times are tough lately. everything is so costly. we will do our best to guide you thru the billing. happy to help and happy you're with us. :) "
Profile photo of Robert Olson

Robert Olson

July 17, 2024

5  out of  5
rating by Robert Olson
"We love working with Monte and Lisa! They are honest and upfront with anything we ask. Lisa keeps us on track on payments and has always been on our side for the last 11 years! Any time there is an issue, Lisa and Monte are all over it and always get back to us very promptly! I have been with Statefarm for over 30 years, and these are the best agents I have ever worked with."
We responded:
"thank you Mr Olson. we are so happy to have you as a customer. we will help as much as we can :) "
Profile photo of Daniel Macak

Daniel Macak

July 15, 2024

5  out of  5
rating by Daniel Macak
"I am a new customer for this agency but so far everything has been 5 stars or better. My wife and I had some issues with our previous insurance company that left us having to find someone new in a hurry. I called the office and Lisa was able to walk me through multiple quotes for both home and auto insurance. To take it a step further she also provided guidance on how to end the insurance I was having issues with. During a follow up call with Lisa, Monte took the time to hop on the call as well and introduce himself. I've had to follow up a few times and each time I've gotten a quick and helpful answer. Cannot recommend this agency enough. 5 stars is very well deserved."
We responded:
"Hi Mr Macak, so happy you're with us. Thank you for the kind words. I'm glad it all worked out :) "
Profile photo of Karen Kidd

Karen Kidd

June 22, 2024

5  out of  5
rating by Karen Kidd
"I enjoy working with Lisa and Monte; they've both been very helpful as i've needed help updating my policies"
We responded:
"thank you so much Karen. we are so happy you're with us. we appreciate you :) "
Profile photo of Harvey Taylor

Harvey Taylor

May 24, 2024

4  out of  5
rating by Harvey Taylor
"Efficient, friendly, and Available."
We responded:
"Thank you Mr Taylor... happy you're with us :) "
Profile photo of Kiefer Eller

Kiefer Eller

April 12, 2024

5  out of  5
rating by Kiefer Eller
"Great experience all around! Lisa was amazing answering all my questions and was very responsive. Pleasure to work it."
We responded:
"Mr Eller, thank you for the kind review. we are so happy you're with us. "
Profile photo of Brian S

Brian S

April 11, 2024

5  out of  5
rating by Brian S
"I've had State Farm for my auto insurance for over 40 years, and I've been with Monte and Lisa for 17 of those years. This past year I changed my Homeowners insurance to State Farm. I put in a claim for wind damage to my roof and shutters. The claim wasn't being processed as quickly as it should, but Lisa was on top of it. She's like a pitbull that had it's bone taken away from it. I loved it. She was on the phone with claims constantly making sure it was settled as soon as possible. Monte was also on the phone making sure nothing was falling through the cracks. They take care of their customers and I can't imagine switching to another insurance agency."
We responded:
"Brian, thank you for the kind review. claims are sometimes never easy but thats why we are here. till the next episode, LOL... we appreciate you and glad you're with us. "
Profile photo of Karen Hensley

Karen Hensley

April 11, 2024

5  out of  5
rating by Karen Hensley
"We have been extremely happy with this agency. We have had State Farm in the past, Everyone in the office has been so helpful to answer any questions that may arise. They are easy to get in touch with and have solutions readily available,"
We responded:
"thank you so much Karen. we are so happy you're with us and we are able to help you. :) thank you for the review. we appreciate you :) "
Profile photo of Steve Blackmon

Steve Blackmon

February 28, 2024

5  out of  5
rating by Steve Blackmon
"Lisa and Monte are great to work with. They both worked to understand my situation and were very upfront about everything. Also very responsive and thorough. Highly recommended."
We responded:
"thank you so much for the review. we are so happy you're with us. "
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PRESTON CHAN725

February 24, 2024

5  out of  5
rating by PRESTON CHAN725
"They are always very nice and helpful. My claim went very smooth and they did all the work. I recommend them."
We responded:
"thank you so much for the review. we are happy that everything went smoothly for you. :) "
Profile photo of Bruce Harvey

Bruce Harvey

February 23, 2024

5  out of  5
rating by Bruce Harvey
"Lisa was great. I contact her for insurance on my fifth wheel I brought down from Michigan. She completely understood my needs and placed a policy for me on the RV."
We responded:
"Mr Harvey, you're the best! i am so happy you're with us and we were able to help you :) "
Profile photo of Steven Burns

Steven Burns

January 28, 2024

5  out of  5
rating by Steven Burns
"We have been with Monte and Lisa for many years. They have always been most helpful. We appreciate their assistance and professionalism."
We responded:
"Hi Mr Burns, thank you so much for the kind review. We appreciate you and are happy to help as much as we can :) "
Profile photo of Kerri Lusso

Kerri Lusso

January 25, 2024

5  out of  5
rating by Kerri Lusso
"Monte and Lisa are awesome to work with on insurance claims. My husband and I have been with their office for 16 years and have been with State Farm even longer. We have had claims on totaled cars, a roof, and water damage from a burst pipe that required the hardwood to be replaced. Everything is so easy and smooth with them and things are resolved quickly. I would 100 percent recommend them to anyone."
We responded:
"Kerri, thank you so much for the review and kind words. We are happy you and your family are with us. We appreciate you. We are always here and happy to help. "
Profile photo of Hayran David Petit Añez

Hayran David Petit Añez

January 25, 2024

5  out of  5
rating by Hayran David Petit Añez
""Excellent service and personalized customer attention. If you want someone expert in auto and home insurance, go see Lisa; she is the best.""
We responded:
"thank you hayran for the kind words. we are so happy to have you with us. :) "
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Alex M

November 29, 2023

5  out of  5
rating by Alex M
"Monte has been great in providing continuous support for my family for nearly 2 decades. Anytime we have questions, the team is willing to step forward with great support. Lisa is awesome!"
We responded:
"Alex, thank you so much for the review and being with us. We are so happy to help you and your family. We appreciate you "
Profile photo of Cansanya Henry

Cansanya Henry

November 14, 2023

5  out of  5
rating by Cansanya Henry
"Lisa at the Smyrna TN. location is phenomenal! Excellent and timely communication, very knowledgeable about the processes. 10/10 customer service every single time!"
We responded:
"Cansanya, thank you so much for the kind words... i appreciate you and i'm always happy to help. i'm so happy you're with us. :) "
Profile photo of Cindy Bray

Cindy Bray

October 12, 2023

5  out of  5
rating by Cindy Bray
"Excellent customer service! Great people who go above and beyond!!"
We responded:
"Cindy... thank you soooo much for the review... we appreciate you and happy to help :) "
Profile photo of teresa white

teresa white

September 23, 2023

5  out of  5
rating by teresa white
"i have been with state farm for many years and this office and their staff are very friendly and efficient and very helpful..and will work with you any way they can..im glad i found this office.."
We responded:
"thank you for the kind words teresa... we are happy you are with us. :) "
Profile photo of Emily Cline

Emily Cline

September 22, 2023

5  out of  5
rating by Emily Cline
"Office Manager Lisa is the best! Couldn’t be more helpful"
We responded:
"HI Emily, thank you soooo much for the review. i was so happy to be able to help you. "
Profile photo of Chris Noble

Chris Noble

August 18, 2023

5  out of  5
rating by Chris Noble
"New to TN, current State Farm customer. The transition has been easy. Lisa has helped us from the vehicles to the house insurance."
We responded:
"hi chris.. ty so much for the kind review. happy to help with the transition :) "
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Joshua Claude

August 17, 2023

5  out of  5
rating by Joshua Claude
"I’ve never had issues with state farm as a total but this particular branch absolutely knocks it out of the park! Amazing customer service and extremely helpful. It might sound cheesy, but it almost feels like I’m talking to family when I’m on the phone with them. Highly recommend!!"
We responded:
"Hi Josh! thanks so much for the kind words... we appreciate all our customers and we are happy to help. :) "